FAQ: THE YOUNG PROTECTORS Vol 1
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I pledged the $200 level and it shows that we get a Physical copy of the Annihilator Dossier. That wasn’t listed on the survey under the list of everything we get and was just curious about it. Are we still getting that?

So far I’ve been directing the attention of my artists and designers fully on completing all the rewards needed to ship the books. That’s been the absolute highest priority. And the Backerkit lists all the rewards that I’m going to be shipping out with the books.

But I haven’t forgotten about the Dossier, or the individualized print rewards. I just didn’t want anything else to delay getting these books you pledged for into your hands. Once the dust settles from this big shipping push, I’ll be able to direct the full attention of my team on the remaining rewards and those will ship separately. It will be a bit more expensive for me that way, but like I said, I’d rather get you your book and prints, etc. immediately than make you wait for anything else.

That’s my thinking there, anyway. :) Hope that helps!

I’m an original Kickstarter backer who pledged to receive digital rewards only. It’s been great to see the art from the front of the cards as digital rewards, but I’m wondering if I’ll also be able to see the content from the backs of the cards?

The only way to see the 18+ CARDS will be to order them as an add-on. But for the POWERS, ROMANCE, ORIGIN and FIRST TIME cards (the cards that are Kickstarter rewards), the short answer is yes, I will be making that information available as a digital reward for original Kickstarter backers. It will happen at some point after the physical rewards have all been sent out (so folks will be able to enjoy opening their new Trading Card packs without spoilers – part of the “real, pro comic book” experience I’m wanting to give folks. :) )

Right now, though, I’m not 100% sure how I’m going to do that. Unlike the digital wallpapers of the 11” x 14” prints, due to their size and nature, releasing the content of the cards online runs a greater risk of piracy, etc. I’m going to need to think long and hard about the best way to distribute them to backers.

But just as you’ve already gotten a chance to see the art on the front of the cards as digital rewards, you will definitely also get to see the content that’s on the backs of the POWERS, ROMANCE, ORIGIN and FIRST TIME Trading Cards as well. Those bits of backstory are fun, and I want you to be able to enjoy them. :)

Hope that helps!

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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